Partsource

This store is an absolute joke, I called them asking for a specific part. They said good news! We have it in stock! & And it was a good price which it was. It was roughly 4:40pm when I called. I live about a 10 min drive away and told them I'd be there soon before they closed up for the day. I arrive at the store at 4:58pm to discover a locked door. I checked my watch & phone to make sure I wasn't late and sure enough I had roughly almost 3 minutes to spare .. so I knock and knock for a moment, then I see the employees smiling at me shaking their heads through the glass & one walked directly by the front door as I was knocking and wouldn't even take 30 seconds to hear me out. Half the stores employees look like M#thheads & the other half don't know diddly squat about vehicles. I guess none of them know the value of good customer service either. My item was waiting for me on the front counter, it would have taken a matter of 1 minute to ring me up. But I guess losing a customer and adding yet another 1 star review is what they're aiming for at the RioCan Kingston, Ontario store. Clean up this Mickey mouse operation.

Their prices are differ in a minute and their credibility is low, I called for an emergency brake cable I was told they have it and the price is $75.00 after one hour I went there and I purchased the cable than I was told that the price for the cable is $84.00, I told him that I was told that the cable is $75.00 an hour ago. He has no explanation for the differences for one item in one hour time. honesty is a treasure.

I will NEVER purchase anything from this store. Today when I entered I was told there was some computer problems. When I enquired as to when it would be fixed I was ignored. One of the employees was helping a male patron but the other 2 employees refused to speak to me. I asked "is no one going to speak to me" no one replied. I left